Shipping Policy
Shipping Time
We are delighted to offer you free global shipping! We know you're excited to receive your order, so our goal is to have your package delivered within 15-20 days.
Please note, however, that some regions may not qualify for free shipping or delivery. For example, shipping is free within the mainland United States, but areas like Alaska, Puerto Rico, Hawaii, and Guam are not currently eligible for free shipping. In the United Kingdom, we offer free shipping across the mainland and domestic islands, but overseas territories and offshore islands—such as the British Indian Ocean Territory, the British Virgin Islands, Guernsey, and Jersey—are excluded. If you're unsure whether your location is eligible for free shipping, feel free to contact our customer service team at support@gothicstyle.online, and they’ll be happy to assist you!
During holiday periods, like Chinese New Year, Chinese National Day, Easter, Thanksgiving, Christmas, and New Year, shipping times might take a little longer, possibly an extra 1-2 weeks. Rest assured, we’ll do everything we can to get your order to you as soon as possible!
We appreciate your patience and understanding. If you have any questions or need help, just reach out to our customer service team.We are always happy to help!
Shipping Method
We are delighted to offer FREE shipping on all our products. To ensure the fastest delivery times to customers worldwide, most of our shipments are sent via air freight.
We work with several reliable courier companies and choose the most suitable shipping method based on your destination. Please note that we do not accept requests for specific courier companies. We appreciate your understanding.
Please be aware that sometimes your order may be shipped in multiple packages. In such cases, we will provide you with the number of packages and the corresponding tracking information once the goods have been dispatched, so you can easily track the status of all your shipments.
Expedited Shipping
All products purchased on our website come with complimentary standard shipping. If you require expedited shipping, please contact customer service to arrange this service for an additional fee. Please note that expedited shipping is considered an additional custom service and is non-refundable according to our refund policy. Once you have selected and paid for expedited shipping, the fee is non-refundable regardless of the circumstances.
Tax Policy
At Gothicstyle, we prioritize your shopping experience and strive to ensure the smooth delivery of your orders.
However, please note that while we offer free shipping, we do not cover customs duties and taxes. These charges may vary depending on the destination country or market and are determined by the respective customs authorities, which are beyond our control. These fees are the responsibility of the customer.
If you have any specific questions or concerns regarding customs duties or taxes, please feel free to contact our customer service team. We will be happy to assist you and provide the necessary information to ensure a seamless shopping and delivery process.
Overdue Parcel Retrieval Policy
Retrieval Notification: In certain countries, particularly in Europe, parcels are typically held at the local post office upon arrival. The postal service will promptly notify the recipient to collect the parcel. Customers are advised to regularly check the logistics information of their parcels and pay attention to pick-up calls or text messages from the local post office. Failure to collect the parcel within the specified timeframe may result in the parcel being returned to the sender.
Responsibility and Charges: Any issues and associated costs arising from the failure to collect the parcel in a timely manner, including but not limited to parcel return and overdue charges, will be the responsibility of the customer. This includes the shipping charges and import duties incurred upon the return to China.
Freight and Duties: Under these circumstances, customers are required to bear the freight charges associated with the parcel return and the import duties incurred upon return to China. Should a customer choose to have the parcel returned and re-shipped, they will be separately responsible for any freight charges and duties associated with both the return and the re-shipping.
Non-Reshipment Option: If the customer chooses not to have the parcel re-shipped, Gothicstyle will deduct all applicable freight charges and duties incurred from the returned goods and refund the remaining amount to the customer. If the duties and shipping costs exceed the total order amount, no refund will be issued, and the customer will not be charged for any excess costs.
This policy ensures the timely retrieval of parcels while clearly outlining the responsibilities and associated costs of failure to collect within the stipulated period. Should you have any queries, please feel free to contact us. We appreciate your understanding and support.
As always, if you have any questions or concerns, please feel free to reach out to our super helpful customer service team at support@gothicstyle.online. Thank you for supporting our small business, and we really appreciate your patience while your order makes its way to you.