FAQs

We strive to ensure your order is delivered within 15-20 days. However, during holidays (such as Chinese New Year, National Day, Easter, Thanksgiving, Christmas, and New Year), shipping times may be extended by an additional 1-2 weeks.

To ensure timely delivery, most of our orders are shipped via air freight, allowing us to reach global customers quickly.

Unfortunately, we cannot accommodate requests for specific courier companies. We partner with several reliable courier services and choose the best shipping method based on your destination.

If you need expedited shipping, please contact customer service to arrange this service. Please note that additional fees will apply.

Yes, while we offer free shipping, customs duties and taxes are not included. These charges may vary depending on the destination country or market and are determined by the local customs authorities, which are beyond our control. These costs are the customer's responsibility.

We recommend regularly checking the tracking information for your package and being aware of any pick-up notifications from your local post office. Failure to collect your package within the specified time may result in it being returned to the sender.

Any issues and associated costs arising from failing to collect your package, including but not limited to return fees and overdue charges, will be the customer's responsibility. This includes shipping costs and import duties incurred when the package is returned to China.

Please carefully read our cancellation policy and conditions regarding order cancellations.

To qualify for a return or exchange, your items must be unused and in the same condition as received, including original packaging. Generally, returns and exchanges are valid within 48 hours of receipt. If more than 48 hours have passed since you signed for the goods, unfortunately, we cannot provide any refunds or exchanges.

If there is a quality issue with the product for any reason, you need to contact us within 48 hours of receiving the package and provide photos of the outer packaging and the product. We will then determine your eligibility for a return or exchange based on our Refund&Return policy and execute the necessary procedures accordingly.

Unfortunately, expedited shipping is considered an additional custom service, and according to our refund policy, these fees are non-refundable.

Please carefully read the instructions outlined in our return and exchange policy for the return/exchange process.

If you are processing a refund, we will issue your refund within 5 business days after it is approved. If you do not receive the refund within this timeframe, please check your bank account or contact your bank for assistance. If you are processing an exchange, once we receive your returned package, we will initiate the shipping of the new package, following our shipping policy for delivery times.